Providing feedback or making a complaint
At Ironbark, we welcome your feedback and complaints as an opportunity to improve our service, provide feedback to our teams and help us resolve any issues.
If you’re ever unhappy about something we’ve done – or perhaps not done – please give us the opportunity to put things right.
Please contact us through one of the following channels:
We encourage you to direct your complaint to your Financial Adviser in the first instance. They are here to help.
Alternatively, you may contact Ironbark Advice directly.
We encourage you to direct your complaint to your Financial Adviser in the first instance. They are here to help.
Alternatively, you may contact Ironbark Private Wealth directly.
Where your complaint relates to our Investment Solutions business, please contact them in the first instance.
Ironbark Financial Group
You can raise your complaint by contacting the Ironbark head office at:
- Email: complaints@ironbarkfg.com.au
- In writing: Ironbark Complaints, Level 14, 1 Margaret Street, Sydney NSW 2000
Australian Financial Services Licensee
You can also direct your complaint to the relevant licensee holder connected to you. Please see the relevant contact details for the AFSL complaints team within the Financial Services Guide (FSG) located in your Adviser's profile on the relevant Team page below.
We will investigate and endeavour to resolve your complaint promptly and fairly. If your complaint has not been resolved to your satisfaction within 30 days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA is an external dispute resolution scheme which provides fair and independent financial services complaint resolution that is free to consumers.
AFCA’s contact details are:
- Phone: 1800 931 678
- Email: info@afca.org.au
- Post: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001
- Website: www.afca.org.au
The Australian Securities and Investment Commission (ASIC) has an information line 1300 300 630 which you may use to obtain information about your rights, and to make a complaint. For more information, please visit their website www.asic.gov.au.